Privacy Policy

Future Electrical Solutions Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection law.

1. Who We Are

Future Electrical Solutions Ltd is an electrical contractor providing electrical, renewable energy, EV charging, fire and security and associated services to domestic and commercial customers.

Future Electrical Solutions Ltd
427-431 London Road
Heeley
Sheffield
South Yorkshire
England
S2 4HJ

For any questions about this Privacy Policy or how we use your personal information, please contact:

Email: info@futureelectricalsolutions.co.uk

2. Information We Collect

The personal information we collect depends on how you interact with us.

Website enquiries

If you contact us through our website contact form, we may collect:

• Your name
• Your email address
• Your telephone number

Information submitted through our website contact form is sent to us by email so that we can respond to your enquiry. We do not intentionally use the contact form to collect information for marketing purposes.

Telephone and email enquiries

If you contact us directly by telephone or email, we may collect your name, contact details and any information you provide regarding your enquiry or the work you require.

Customers

If you ask us to provide a quotation or carry out work, we may also collect and retain information necessary to provide our services, including:

• Your name
• Home, business or site address
• Email address
• Telephone number
• Details of the work requested or completed
• Quotations and estimates
• Invoices and payment records
• Job records and correspondence
• Electrical inspection, testing and certification information where applicable

We only collect information that is reasonably necessary for providing our services and operating our business.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Contact you regarding work you have asked us about
• Arrange surveys, appointments and site visits
• Prepare and provide quotations or estimates
• Carry out electrical and associated services
• Communicate with you before, during and after a job
• Produce electrical certificates and other documentation
• Issue invoices and maintain accounting records
• Process and record payments
• Deal with warranties, queries or issues relating to completed work
• Meet our legal, regulatory, tax and accounting obligations
• Maintain appropriate business records

We do not currently use personal information collected through the website for email or SMS marketing.

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where using your information is necessary to take steps at your request before entering into a contract, such as preparing a quotation, or to provide services under a contract with you.

Legal obligation – where we need to process or retain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing information is reasonably necessary for the operation of our business, provided those interests do not override your rights and interests.

Consent – where we specifically ask for your consent for a particular use of your information. Where we rely on consent, you may withdraw it at any time.

5. Who We Share Your Information With

We do not sell your personal information.

We may share personal information with third parties where this is necessary to operate our business, provide our services or meet our legal obligations.

These may include:

QuickBooks – which we use for accounting, invoicing and financial record keeping.

NICEIC – where information is required for electrical certification, registration, notification or other applicable electrical compliance purposes.

We may also share information with our accountants, professional advisers, insurers, regulators, authorities or other service providers where reasonably necessary or legally required.

Where subcontractors or other trades are involved in providing a service, we may share relevant information where necessary to arrange or carry out the work.

We only share information that is reasonably necessary for the relevant purpose.

6. Payments

We do not currently take payments directly through our website.

Payments for our services are normally made by bank transfer or cash.

We do not collect or store customers’ payment card details through this website.

7. Website Use, Local Storage and Analytics

This website uses local browser storage to remember your display preference. This information is stored on your device and is used solely to remember your chosen display setting. It is not used for advertising, analytics, profiling or tracking.

We do not currently use the website to send marketing communications to people who submit an enquiry.

At the date of this Privacy Policy, we do not intentionally use Google Analytics, Meta/Facebook Pixel or similar advertising or behavioural tracking technologies on the website.

If our use of cookies, local storage, analytics or other similar technologies changes in the future, this Privacy Policy and, where necessary, our cookie arrangements will be updated accordingly.

8. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, regulatory, certification, warranty and insurance requirements.

Different types of information may therefore be retained for different periods.

Customer, invoice, accounting and electrical certification records may need to be retained for longer periods than initial enquiries because of legal, regulatory, tax, warranty or certification requirements.

Information that is no longer required will be securely deleted or disposed of where appropriate.

9. How We Protect Your Information

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• Ask us for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Ask for certain information to be transferred to you or another organisation
• Withdraw your consent where we rely on consent to process your information

Not all of these rights apply in every circumstance.

If you wish to exercise any of your data protection rights, please contact us at:

info@futureelectricalsolutions.co.uk

We may need to verify your identity before responding to a request.

11. Complaints

If you have concerns about how Future Electrical Solutions Ltd handles your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information is available from the Information Commissioner’s Office.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page and the date at the top of the policy will show when it was last updated.